Returns & Refunds
Last Updated: September 18, 2026
Anderson Home Health Supply (“Anderson,” “we,” “us,” or “our”) operates https://www.andersonhomemedical.com. We provide home medical equipment and supplies, including mobility products, walkers, wheelchairs, compression products, mastectomy bras, medical beds, and related items.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, place an order, request local pickup or delivery, or visit our physical location.
Information We Collect
We may collect the following information:
Information you provide
Name, email address, telephone number, and mailing or delivery address
Billing, pickup, and delivery information
Product orders, purchase history, and transaction details
Information submitted through contact, fitting, service, or product inquiry forms
Information you provide when requesting customer service
Account login information, if you create an account
Information you provide when subscribing to emails or other communications
Please do not submit medical records or more health information than is necessary through website forms.
Information collected automatically
When you visit our website, we may automatically collect information such as:
IP address
Browser type and device information
Pages visited and links clicked
Date and time of visits
Referring website
Website activity, cart activity, and checkout activity
Information collected through cookies and similar technologies
This information may be used for website functionality, security, troubleshooting, analytics, and improving the customer experience.
Health-related information
Some products we sell may relate to mobility, post-surgical care, compression, personal care, or other health-related needs. If you voluntarily provide health-related information, we use it only as reasonably necessary to respond to your request, arrange a fitting, process an order, provide customer service, or coordinate pickup or delivery.
We do not ask customers to submit medical records through this website. Please avoid including unnecessary medical information in online forms, emails, or messages.
How We Use Personal Information
We may use personal information to:
Process and fulfill orders
Arrange pickup or local delivery
Determine whether an address is within our service area
Process payments and prevent fraud
Respond to questions and customer-service requests
Provide product information, fittings, or other requested assistance
Maintain customer accounts
Send order confirmations and service-related communications
Send marketing communications when permitted and where you have provided consent
Maintain, secure, and improve our website
Detect unauthorized activity, fraud, or security threats
Comply with legal, tax, accounting, and regulatory obligations
Enforce our policies and protect our rights
Anderson Home Health Supply is primarily focused on customers in Tampa and surrounding communities. We may accept orders from other locations, but not every product or delivery option may be available outside our local service area.
Payment Processing
Payments made through our website may be processed by Square. Square may collect and process payment-card information, billing information, transaction details, device information, and fraud-prevention information.
We do not intend to store full payment-card numbers on our WordPress website. Square processes payment information according to its own privacy policy:
How We Share Personal Information
We may share personal information with trusted service providers that help us operate our business, including providers that assist with:
Website hosting and security
Website maintenance and technical services
Payment processing
Order fulfillment, pickup, or delivery
Email delivery and customer communications
Spam prevention and fraud detection
Website analytics and advertising, if enabled
Depending on the features currently active on our website, these providers may include Square, WP Engine, Cloudflare, WPForms, Brevo, Google services, WooCommerce, and other website or payment-service providers.
We may also disclose information:
When required by law, subpoena, court order, or governmental request
To protect the safety, rights, property, or security of Anderson or others
In connection with fraud prevention, legal claims, or business disputes
In connection with a merger, sale, financing, reorganization, or transfer of business assets
When you direct us to do so or give us permission
We do not sell customer payment information or health-related information. We also do not sell customer names or contact information for money. If analytics or advertising tools are enabled, those tools may process limited browsing or device information as described in this policy.
Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
Shopping-cart and checkout functionality
Account login and preferences
Website security
Remembering settings
Understanding website traffic and performance
Measuring advertising or marketing activity, if enabled
Some cookies are necessary for the website and shopping cart to function. You may be able to disable cookies through your browser settings, although some website and checkout features may not work properly.
Third-party services embedded on the website, such as maps, videos, payment tools, analytics tools, or security services, may also use cookies or similar technologies according to their own privacy policies.
Contact Forms and Communications
If you submit a contact, product inquiry, fitting, or service form, we may retain the information you provide so that we can respond and maintain appropriate business records.
Form submissions may be stored in our website administration system, delivered by email, or transmitted to an email or customer-communication service that we use.
You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us. We may still send essential communications about orders, payments, pickup, delivery, or customer service.
Comments, Reviews, and Media
If comments or product reviews are enabled, we may collect the information submitted in the form, along with the IP address and browser information used to help detect spam or abusive activity.
If you upload an image, please avoid uploading images containing embedded GPS or other unnecessary location information.
How Long We Keep Information
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Completing orders and providing customer service
Processing returns, exchanges, and warranty matters
Maintaining tax, accounting, and business records
Resolving disputes and preventing fraud
Complying with legal obligations
Maintaining security and website records
Form submissions, account information, and marketing information may be deleted or deactivated when no longer needed, subject to legal, accounting, security, and business-record requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission, or electronic storage system can be guaranteed to be completely secure.
Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Request information about how your information is used or shared
Withdraw consent to marketing communications
Opt out of certain cookies or targeted advertising
Submit a privacy request through an authorized representative
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request. Some information may need to be retained for legal, accounting, security, fraud-prevention, or transaction-related purposes.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact:
Anderson Home Health Supply
4063 Henderson Boulevard
Tampa, FL 33629
Phone: (813) 289-3811
Email: jpratt@andersonhhs.com